jilil Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilil ("jilil," "we," "us," or "our"), operating under the domain jilil.cam, collects, uses, processes, stores, discloses, and protects personal information obtained from users ("you," "your," or "User") of our online casino gaming platform and related services (collectively, the "Services"). This Policy applies to all personal data collected through our website, mobile applications, customer service channels, and any other platforms or touchpoints where jilil Services are accessed.

By creating a jilil account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data processing practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue use of jilil Services immediately and refrain from providing any personal information to jilil.

jilil operates as a data controller under Philippine data protection law and maintains compliance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and all relevant issuances by the National Privacy Commission of the Philippines. We are also subject to oversight and regulation by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional data security and player protection requirements specific to online gaming operations in the Philippines.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a jilil account or use our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, place of birth, gender, nationality, and government-issued identification numbers (Philippine National ID, passport number, driver's license number) as required for age verification, identity verification, and regulatory compliance.
• Contact Information: Residential address including street, barangay, city/municipality, province, postal code; email address; mobile phone number registered with Philippine telecommunications providers (Globe, Smart, DITO, etc.); and alternative contact details.
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings used to secure your jilil account access.
• Financial Information: Bank account details (account number, bank name, branch), GCash mobile number, PayMaya account information, credit/debit card numbers (last four digits only, for verification purposes), payment transaction history, deposit and withdrawal records, and other financial data necessary for processing payments.
• Verification Documents: Copies of government-issued photo identification, utility bills, bank statements, payment card photographs, selfie photographs for identity verification, and other documents submitted to satisfy know-your-customer (KYC) and anti-money laundering (AML) compliance requirements.

2.2 Information Automatically Collected

When you access or use jilil Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type (desktop, smartphone, tablet), operating system and version (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers, and hardware specifications.
• Connection Information: IP address, internet service provider, geographic location (city-level derived from IP address), connection type (WiFi, mobile data), and network performance data.
• Usage Data: Pages viewed, features accessed, games played, bet amounts, win/loss records, session duration, timestamps, clickstream data, navigation paths through the jilil platform, and interaction patterns with our Services.
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, phone call recordings (with your consent where required by law), and feedback submissions.

2.3 Information from Third-Party Sources

jilil may receive personal information about you from third-party sources including payment processors (GCash, PayMaya, bank partners), identity verification services, fraud prevention providers, credit reference agencies (where applicable to Philippines operations), and publicly available databases used to satisfy regulatory compliance obligations and prevent fraudulent activities.

3. How We Use Your Information

jilil processes your personal information for the following legitimate business purposes, all of which are necessary for the provision of our Services and compliance with legal obligations:

• Account Management: Creating, maintaining, and managing your jilil account; authenticating your identity; processing your login credentials; and enabling access to gaming services, account dashboards, and platform features.
• Service Provision: Facilitating gameplay across our casino games, slots, and live dealer tables; processing bets and wagers; calculating and crediting winnings; maintaining game history and statistics; and delivering the full range of jilil gaming entertainment.
• Payment Processing: Processing deposits from GCash, PayMaya, bank transfers, credit/debit cards, and other authorized payment methods; executing withdrawal requests; maintaining transaction records; reconciling financial accounts; and preventing payment fraud.
• Regulatory Compliance: Verifying that you meet minimum age requirements (21 years or older); conducting KYC and AML due diligence; maintaining records required by PAGCOR and other regulatory authorities; reporting suspicious activities to the Anti-Money Laundering Council (AMLC); and fulfilling all legal obligations imposed on licensed gaming operators in the Philippines.
• Security and Fraud Prevention: Detecting and preventing unauthorized account access, identity theft, payment fraud, bonus abuse, collusion, cheating, and other fraudulent or prohibited activities; monitoring for unusual betting patterns; implementing account security measures; and protecting the integrity of jilil Services.
• Customer Support: Responding to your inquiries, complaints, and support requests; troubleshooting technical issues; resolving disputes; and providing assistance in English and Tagalog through multiple channels including live chat, email, and phone support.
• Marketing and Promotions: Sending promotional offers, bonus announcements, newsletters, and marketing communications about jilil Services, subject to your consent and communication preferences; personalizing offers based on your gaming preferences; and conducting customer satisfaction surveys.
• Platform Improvement: Analyzing usage patterns to improve user experience; developing new features and games; optimizing platform performance; conducting A/B testing; and enhancing the overall quality of jilil Services based on user feedback and behavioral data.
• Responsible Gaming: Monitoring for problem gambling behaviors; implementing deposit limits, loss limits, and self-exclusion tools; identifying users who may benefit from responsible gaming interventions; and fulfilling our commitment to player protection and harm minimization.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jilil processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, particularly for marketing communications and optional features.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide jilil Services pursuant to our Terms and Conditions.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations including PAGCOR licensing requirements, anti-money laundering obligations, taxation requirements, and court orders.
• Legitimate Interests: Processing serves legitimate business interests such as fraud prevention, security maintenance, service improvement, and platform optimization, provided such interests are balanced against your privacy rights.

5. Information Sharing and Disclosure

jilil does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your personal information with the following categories of recipients under limited circumstances:

• Service Providers: Third-party vendors who provide essential services on behalf of jilil, including payment processors (GCash, PayMaya, bank partners), cloud hosting providers, customer support platforms, identity verification services, fraud detection systems, marketing automation tools, and analytics providers. All service providers are contractually bound to maintain confidentiality and use your data solely for providing services to jilil.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, the Bureau of Internal Revenue, law enforcement agencies, courts, and other government authorities when required by law, court order, or regulatory directive.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving jilil, your personal information may be transferred to successor entities, subject to the same privacy protections described in this Policy.
• Legal Protection: When disclosure is necessary to protect the legal rights, property, or safety of jilil, our users, or third parties; to enforce our Terms and Conditions; to prevent fraud or illegal activities; or to respond to emergencies.

jilil ensures that all third parties receiving your personal information are bound by appropriate data protection agreements and maintain security standards consistent with Philippine data protection requirements.

6. Data Security Measures

jilil implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption: All data transmission between your device and jilil servers is encrypted using industry-standard 256-bit SSL/TLS encryption protocols. Sensitive data stored in our databases, including passwords and financial information, is encrypted using advanced encryption algorithms.
• Access Controls: Strict access control policies limiting employee access to personal information on a need-to-know basis; multi-factor authentication for administrative access; regular access reviews; and immediate revocation of access for departing personnel.
• Network Security: Firewalls, intrusion detection systems, intrusion prevention systems, regular vulnerability assessments, penetration testing, and continuous monitoring for security threats.
• Data Minimization: Collection and retention of only the personal information necessary for legitimate business purposes; regular data purging and anonymization of historical records no longer required for operational or legal purposes.
• Security Audits: Regular internal security audits, third-party security assessments, compliance audits by PAGCOR and independent auditors, and continuous improvement of security practices based on evolving threats and industry best practices.

While jilil employs robust security measures, no system can guarantee absolute security. You acknowledge that internet transmission and electronic storage carry inherent risks, and jilil cannot guarantee that unauthorized access, hacking, data loss, or other security breaches will never occur.

7. Data Retention

jilil retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information for active jilil accounts is retained for the duration of your account's active status and for a reasonable period thereafter to facilitate potential account reactivation.
• Transaction Records: Financial transaction records, betting history, and related documentation are retained for a minimum of five (5) years as required by Philippine taxation laws, anti-money laundering regulations, and PAGCOR record-keeping requirements.
• Closed Accounts: Following account closure, certain personal information is retained for up to seven (7) years to satisfy legal obligations, prevent fraud, and maintain business records, after which it is securely deleted or anonymized.
• Marketing Communications: Contact information for marketing purposes is retained until you withdraw consent or request removal from marketing lists, at which point it is promptly removed from active marketing databases.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you possess the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about the collection and processing of your personal data, which jilil satisfies through this Privacy Policy and account registration disclosures.
• Right to Access: You may request access to your personal information held by jilil and obtain copies of such information, subject to certain exceptions permitted by law.
• Right to Rectification: You have the right to correct inaccurate, incomplete, or outdated personal information. You can update most information directly through your jilil account settings.
• Right to Erasure: You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations and legitimate business needs.
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by adjusting communication preferences in your account settings or contacting customer support.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format for transmission to another service provider, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw such consent at any time, though withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge Complaints: You have the right to file complaints regarding jilil's data processing practices with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer through the contact details provided in Section 11 of this Policy. We will respond to all valid requests within thirty (30) days or such other timeframe prescribed by applicable law.

9. Cookies and Tracking Technologies

jilil uses cookies, web beacons, pixel tags, and similar technologies to enhance user experience, analyze platform usage, remember preferences, and deliver targeted content. Cookies are small text files stored on your device that enable our platform to recognize you and remember your preferences across sessions.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). You may configure your browser to refuse cookies or alert you when cookies are being sent; however, disabling cookies may limit your ability to use certain jilil features and Services.

Third-party analytics providers, including Google Analytics, may also place cookies to analyze traffic patterns and user behavior. These third parties operate under their own privacy policies.

10. International Data Transfers

Your personal information is primarily stored and processed within the Philippines on servers located in Philippine data centers. However, certain service providers utilized by jilil may process data outside the Philippines. When personal information is transferred internationally, jilil ensures that adequate safeguards are in place through contractual commitments, standard data protection clauses, or other legally approved transfer mechanisms to maintain protection levels consistent with Philippine data protection standards.

11. Contact Information and Complaints

For questions, concerns, or requests regarding this Privacy Policy or jilil's data processing practices, please contact our Data Protection Officer:

We will acknowledge receipt of your inquiry within five (5) business days and provide a substantive response within thirty (30) days. If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the National Privacy Commission of the Philippines.

12. Changes to This Privacy Policy

jilil reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Material changes to this Policy will be communicated through email notification to your registered email address, prominent notice on the jilil platform, or both.

The "Last Updated" date at the beginning of this Policy indicates when the most recent changes became effective. Your continued use of jilil Services following publication of an updated Privacy Policy constitutes acceptance of the modified terms. If you do not agree with changes to this Policy, you must discontinue use of jilil Services and may request account closure.

13. Children's Privacy

jilil Services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect, process, or maintain personal information from individuals under the age of 21. If we become aware that personal information has been collected from an individual under 21, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to jilil should contact us immediately.